One Life.

So I left it off with the internet working as of Oct. 10th after that whole debacle described in the previous Verizon rant post.  I’m going to try to keep this as short as possible, I promise, but I don’t want to leave any details out. 

Next day, Oct. 11, I go into the office, and the DSL is DOWN, and my voice line #2 is DOWN!  We put a call in, and get the voice line back up after maybe 4 hours.  The DSL however is a completely different story.  DSL was down the whole day, and I talked to a lot of reps who had no answers.  They keep telling me about LOAD COILS!  On Friday, the 12th, some techs came in, checked it out, and finally tell me that someone UNPLUGGED OUR CABLE from the central office, FOR NO REASON AT ALL.  They plugged us back in and said we’d be back up in about an hour.  The weekend came, and we weren’t back up yet.  Monday morning, I talk to support for about an hour, and after sending me to a bunch of different departments, I finally get someone to help me set it up and get it going.  So by Monday at noon, I have DSL.

This morning, Oct. 16, 11:30am, DSL goes down again.  I got on the phone, and got sent to several different departments, when I finally get a supervisor on the line.  Basically, what they tell me is that my DSL account that has been active since Oct 8, is actually pending, and the engineering dept. has it on lockdown because they are “reconditioning” the line, because of LOAD COILS.  I’m just about to lose it with the LOAD COILS, because I know there are none.  I keep pressing the supervisor for help, making her be accountable for all of Verizon’s failures, and sure enough, she hangs up on me.  UNBELIEVABLE.  Luckly, before she hung up on me, she put me in touch with some local engineer, and he was able to help me out.  He basically said that this morning my line was just disconnected FOR NO REASON, AGAIN!!  

Anyway, here’s the summary:

• Oct. 10, my DSL is activated and works great.
• Oct. 11, DSL goes down.  It takes 2 days to get it back up, and it went down because, and I’m quoting a Verizon technician, “some idiot at the switch unplugged you for no reason.”
• I finally get it set up again on the 15th.
• Oct. 16th, DSL goes down again.  After being on the phone for 3 hours, about 4 different reps, 1 supervisor hang-up, and finally getting in touch with a local engineer, I’m finally back up… for now.
• I think by now, I can safely say about 20 hours of productivity have been lost to Verizon.  Do you think I can send them the bill?
• Oh, and the supervisor’s name was CAROL, and she was in the DSL ORDER STATUS DEPARTMENT, ESCALATIONS.  There will be letters.

UGH!